Booking Conditions

These conditions shall govern every travel arrangement made between Front 9 Travel & Sporting Highlights which are trading names of Gruber59 Ltd and every person whose name appears on the company’s confirmation invoice (the Client). Travel arrangements are sold subject to the following conditions.

1) Payment/Deposit

A non-refundable deposit of £75 per person for European holidays and £150 per person for Long Haul holidays. The balance of the travel booking is due 10 weeks before the departure date, For bookings made within 10 weeks of departure full payment is required at the time of booking. Alteration or cancellation of the booking by the client seven days or more after the issue of the Confirmation Invoice will be subject to the provisions of Clauses 2 and 4 of these conditions.

2) Booking Quote

Any Front 9 Travel/ Sporting Highlights quotes that are prepared for clients have a validity of four weeks from receipt.

3) Alterations to a Confirmed Booking

If you decide to alter any details of your booking after it has been accepted by the Company, you must advise the Company in writing. Provided we are advised in writing more than eight weeks prior to departure the Company will endeavour to make the changes and limit the administration fee to £30 per person. Alterations within eight weeks of travel, changes to flight dates, and alterations to the names of the persons travelling may be treated as a cancellation.

4) The Holiday Price

It is unlikely that the holiday price confirmed to you at the time of booking will be increased. Whilst we reserve the right to increase or decrease the prices at any time, the price confirmed in writing at the time of booking will only change in unusual circumstances. These circumstances would be brought about by a sharp reduction in the value of the £ against foreign currencies, fuel increases, or actions by government or government agencies in respect of airport taxes or consumer levies. Even in such circumstances the Company will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.

5) Cancellations

If the Client does not pay the balance of the holiday price at the prescribed time, the Company reserves the right, after due notice to the Client, to cancel the booking. In this event, or if the client cancels after the booking is accepted, any insurance premium and the deposit will be forfeited. Additionally, if cancellation occurs for either reason, the insurance premium and the following scale of cancellation charges will be payable by the Client. Dates are calculated from the date on which the Company receives written notice of the cancellation.

Period before departure within which cancellation notice is received. Amount of cancellation fee (shown as a % of total holiday price)

More than 56 days – Loss of Deposit
55-39 days – 40%
38-15 days – 60%
14-7 days – 80%
6 days or less – 100%

Please note that some resorts apply higher cancellation charges (many Turkish hotels) from 90 days out, we will inform you in each case at time of booking.

Flight Bookings – If flights have been paid in full and tickets issued prior to 56 days before departure – then the full flight price is non-refundable in addition to the loss of deposit.

Pandemic cancellation policy - If your holiday is cancelled due to a worldwide pandemic, we will return all monies less a £30 per person admin fee.

Please note that in the case of a cancellation made after the receipt of travel documents, no refund can be made unless all unused airline tickets are received back by Front 9 Travel or Sporting Highlights. We are unable to refund unused travel or services as a result of changes of inclination while on holiday even if cancellation has been notified to the supplier.

6) Changes by the Company

Whenever possible all changes will be advised without delay. Should these changes be minor, alternative comparable arrangements will be offered, but should these changes be more substantial i.e. a material alteration, you may choose to cancel in writing within 14 days of the notification and obtain a full refund of all you have paid to date plus compensation as shown below (less reasonable expenses if the change is due to force majeure – see Clause 10). As factors affecting flights stopping at an airport en route are not normally known in time for notification, such alterations are not regarded as material changes giving the right of cancellation or compensation. Similarly, neither are changes in carrier, aircraft type or operating times if on the original day, or within 12 hours of the original time of departure. Material alterations are usually defined as follows:

a) a significant change of resort.
b) a change of accommodation to that of a lower category and/or price.
c) a change of flight time by more than 12 hours.
d) a change of departure and/or arrival airport which is inconvenient to the client.

If the Company has to make a material alteration you will be offered a refund, or a credit towards another Front 9 Travel / Sporting Highlights holiday. Should you decide not to accept the changes to your holiday, we will refund all monies paid and, where you are advised of a material change within eight weeks of departure offer compensation based on the following scale:

Period of notification given prior to departure date Compensation or credit per person:
Within 56 days £20
Within 28 days £40
Within 14 days £50

No other claims for compensation will be considered.

7) Cancellation by the Company

The Company reserves the right in any circumstance to cancel your holiday, and in this event we will return to you all money paid to the Company, or allow you to purchase an alternative holiday of similar standard if available. Only in exceptional cases will your holiday be cancelled within eight weeks of the scheduled departure date and compensation as per Clause 5 will be paid unless the reason for cancelling the holiday is due to force majeure (see Clause 10).

Special Air Fares

Special air fares are sometimes available which require payment in full and tickets to be issued at the time of booking. As these fares are often non-refundable this will override the scale of cancellation charges shown. Any changes to the scale of charges will be advised at the time of booking.

8) The Company’s Liability

a) Although we have no direct control over services provided to you by independent suppliers we accept responsibility for the quality of the holiday which you book.
b) We also accept responsibility if you or any person named on the booking form suffers bodily injury, illness or death due to negligent acts and/or omissions of:
i) Our employees or agents; or
ii) Our suppliers or sub-contractors’ servants or agents whilst they are acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers, whether performing any domestic, internal or international carriage of whatsoever kind, whose liability is limited by the relevant International Conventions; PROVIDED that any such claims are notified to the Company within 30 days from completion of the holiday and any such claims will be subject to and dealt with in accordance with English Law and will be subject to the exclusive jurisdiction of the English Courts.
iii) Should you or any member of your party suffer illness, personal injury or death, through any misadventure out of an activity which does not form part of our holiday arrangements, nor part of an excursion sold through us, we shall offer you every assistance we can. This includes advice, guidance and initial financial assistance in the form of a Legal Expenses Insurance, where appropriate up to a limit of £5,000 per person.
All requests for assistance must be made within 90 days from the date of misadventure. Assistance is given at our reasonable discretion. In the event of any claim under this Clause 7 against us by you or any person named on the booking form we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this Clause 7 and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated.

9) Scheduled Airlines

The responsibility of Scheduled Airlines is limited to the carriage of passengers in accordance with the conditions of carriage of the airline. The aircraft type can be advised at the time of booking although we cannot be held responsible for changes to the aircraft.

10) Holiday Descriptions

Every effort has been made to ensure the accuracy of descriptions and information. However we are not always able to control all the components of holiday arrangements and it is possible that an advertised facility may be withdrawn or changed due to weather conditions, lack of demand, maintenance, renovation, etc. The Company will advise you if we become aware of a major change, but we cannot accept liability for the loss of an advertised facility.

11) Force Majeure

The Company accepts no responsibility for, and shall not be liable in respect of, loss or damage or changes caused by force majeure events such as strikes, riots, political unrest, war hostilities or threat of war, terrorist activity, industrial dispute, fire, flood, closure of airports or similar events beyond the Company’s control.

12) If You Have a Complaint

Should you have any complaint you are urged to discuss it at the time with the relevant authority, e.g. hotel manager, airline supervisor, etc. If your complaint is not resolved please notify the Company immediately. We will normally be able to rectify matters quickly. Failure to contact the local supplier or Front 9 Travel / Sporting Highlights will adversely affect your customer rights. If it is not possible to resolve your complaint during your holiday, please contact the Company as soon as possible in writing within 28 days of your return home.

Data Protection Policy

We have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to the public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.
We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us, ie disabilities, or dietary/religious requirements. In making this booking, you consent to this information being passed onto the relevant persons. Full details of our data protection policy are available on request.

Financial Protection

Front 9 Travel and Sporting Highlights are trading names of Gruber59 Ltd. All monies paid to Front 9 Travel, Sporting Highlights or Gruber59 Ltd are fully protected in compliance with The Package Travel, Package Holidays and Package Tours Regulations 1992.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Ceftificate.This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

'We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable altemative).
In some cases,where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a
suitable alternative (at no extra cost to you).
You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.
However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable)."

"lf we, or the suppliers identified on your ATOL certificate, are unable to provide the servlces listed (or a suitable alternative, through an alternative ATOL holder or otherwise for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent
(or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme."